Chennai and US-based software program as a service (SaaS) agency Zoho has introduced a strategic alliance with Tata Consultancy Providers (TCS) to offer buyer relationship administration, IT service administration and e-commerce options, for giant companies.
Collectively, Zoho and TCS will drive progress for world organisations by stronger know-how alignment with enterprise targets, extra transparency throughout options, and larger operational effectivity.
Combining Zoho’s unified information mannequin and TCS’s technical and trade experience, organisations will profit from quicker, extra seamless and modern capabilities to boost buyer experiences.
Zoho’s portfolio of greater than 45 purposes is constructed on one know-how stack in order that companies, together with AI, unified search and highly effective analytics, are inherited throughout all purposes, offering companies unparalleled worth whereas fixing complicated integration challenges.
Sridhar Vembu, co-founder and CEO of Zoho Company, stated, “TCS has a business-led method to consulting and enterprise transformation. Zoho takes the identical method to its know-how, providing a vertically built-in platform of main enterprise purposes and companies.”
Zoho, in alliance with TCS, will permit world enterprise organisations to understand new income alternatives, acquire operational effectivity and drive enterprise success from wherever, whether or not distant, in-office or each.
Aarti Devi, world head, buyer expertise administration, enterprise software companies at TCS, stated, “Enterprises are adopting best-of-breed product suites for customer support capabilities, as a result of they supply the digital energy and suppleness required to create the appropriate partaking buyer expertise on the proper second.”