Lenovo has introduced presents and financing schemes for the festive season. Among the many numerous presents, customers can avail zero down fee schemes on HDFC Financial institution credit score/debit playing cards; longer tenure EMI plans on each premium and entry-level laptops; and fee choices supplied by its monetary companions together with Bajaj, HDFC, Pine Labs and Amazon Pay. Prospects can get advantages as much as Rs 14,990 on Yoga Slim 7i laptop computer, powered by Intel 10th era core i7 processor. These embrace 2 years of extra guarantee, 1-year unintentional harm and 1-year premium care.
To make sure comfort and security, Lenovo India is providing prospects possibility to buy in a digital atmosphere with end-to-end digital help. This consists of ‘contactless demo’ possibility the place Lenovo consultants assist consumers decide the suitable laptop computer as per their wants. Prospects can go for a stay video demo, expertise a digital product tour, full the transaction by paying by ePOS, and have the merchandise delivered at their doorstep.
Beneath this mannequin, the purchasers can e-book a stay digital demo with their nearest Lenovo Unique Retailer, and executives from the corporate help them by the method of shopping for the suitable PC or laptop computer. There is a seven-step unboxing help that the corporate claims assist confirm product particulars, explaining guarantee choices, exploring the system and equipment, offering suggestions, and understanding service choices.
Lenovo additionally claims to have modified the way in which it supplies after-sales and restore service in India. The corporate now presents prospects the selection of getting their system picked up and dropped off when it’s prepared, or, alternatively, avail its ‘Restore on Wheels’ service. Within the latter, the service supply technicians drive across the neighborhood and repair units within the van.
As per the corporate, contactless gross sales operations primarily contain offering the shopper with the identical gross sales journey as he/she would have offline, however with the choice of not bodily assembly individuals or touching merchandise.
“Covid-19 has modified the way in which we work and stay. It has accelerated the digitization of customers’ path-to-purchase as they wish to fulfil their want for a services or products whereas assembly their want for social distancing and security. Therefore, we launched our “no-touch” buy expertise for customers in step with this perception the place they get the help and demo as they’d in a bodily retailer however mixed with the comfort of on-line buying,” said Shailendra Katyal, Govt Director, Client Section, Lenovo India. “For our customers who needed their current laptops to be serviced, we’ve added a number of distant service choices together with Restore on Wheels in a couple of cities and a decide and drop facility. That is making certain security and take care of each our service engineers in addition to our customers,” he added.