NEW DELHI: The Directorate Normal of Civil Aviation on Wednesday issued detailed tips for refund of fares for flights cancelled throughout Covid-19 lockdown after the Supreme Courtroom just lately selected the problem. The regulator, based mostly on SC directives, has categorised refund seekers into three classes and issued totally different directives for them.
Class 1 – Passenger who booked tickets throughout lockdown for journey throughout lockdown from 25 March 25,2020, to Might 24: If an airline has acquired fee from such a passenger for both home or worldwide journey, it “shall refund the complete quantity collected with none cancellation expenses … inside three weeks from the date of cancellation,” the DGCA order says.
If tickets have been booked by way of a journey agent, “full refund shall be given by airways instantly to the respective journey agent (who in flip) shall instantly go on (the identical) to passengers.”
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Airways, each Indian and overseas, might want to refund full fares to class 1 passengers who booked ex-India tickets for worldwide journey.
Class 2 – Passengers who booked tickets any time previous to lockdown for journey as much as Might 24, 2020, and flight cancelled due Covid-19: “Airways shall make all endeavours to refund the collected quantity to the passenger inside 15 days from October 7, 2020. If on account of monetary misery, any airline/airways are usually not in a position to take action, they shall present credit score shell, equal to the quantity of fare collected, within the identify of passenger when the reserving is finished both immediately by the passenger or by way of journey agent in order to eat (utilise) the identical on or earlier than March 31, 2021,… on any route of (their) selection or the passenger can switch the credit score shell to any individual together with the journey agent by way of whom he / she has booked the ticket and the airways shall honour such a switch,” the order says.
The credit score shell issued within the identify of the passenger shall be transferable and used for journey as much as March 31, 2021. “In instances the place tickets are booked by way of agent, credit score shell as issued within the identify of the passenger which isn’t utilised by March 31, 2021, refund of the fare collected shall be made to the identical account from which account quantity was acquired by the airline,” it provides.

Based mostly on SC directives, the DGCA has requested airways to incentivise all these issued credit score shells. “…compensate the passenger from the date of cancellation as much as June 30, 2020, during which occasion the credit score shell shall be enhanced by 0.5% of the face worth (the quantity of fare collected) for each month or half thereof between the date of cancellation and June 30, 2020. Thereafter the worth of the credit score shell shall be enhanced by 0.75% of the face worth per 30 days as much as March 31, 2021,” it says.
Class 2 passengers who’ve booked ticket for worldwide journey on a overseas service and the reserving is ex-India, “then the airline shall make full refund to the passenger”.
Class 3 – Passengers who booked ticket anytime for journey after Might, 24, 2020: Regular refund guidelines as per relevant civil aviation necessities (guidelines) of DGCA will apply to class Three passengers whether or not home or ex-India Worldwide.
“All stakeholders are instructed to make sure strict compliance of the instructions issued by the Supreme Courtroom within the above judgement,” says the order issued to all schedule Indian and overseas airways working to and from India, by the DGCA on Wednesday.

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